Terms of Service

GENERAL TERMS AND CONDITIONS OF KAASO.COM  (Updated on 21/08/2015)

These general terms and conditions regulate the services, rights and duties between you, the customer (hereafter: You or Customer) and Kaaso.com, (hereafter: Kaaso)

1) Service Provided
Kaaso facilitates a service, which allows individuals to sell and/or buy services from other Kaaso customers, using the Kaaso.com website.

On Kaaso.com everyone can create a free profile and post as many jobs as they like. Seller may post the same job only once. Duplicated or very similiar services will be deleted. Gigs can be priced from $5 to $5000 US Dollars.

Only registered users can buy and sell on Kaaso, registration is free of charge. There is only one account allowed per person. Each user must have a unique Paypal account. Using the same Paypal account for more than one user is not accepted. Registering multiple accounts will get the account permanently banned.

2) Services
Buyers are granted all rights for the delivered work, unless otherwise specified by the seller in the services description. Services must not contain: Adult material or X-rated services, competing services and any other illegal service or product. Software of any kind cannot be offered for sale on Kaaso, this includes but is not limited to WordPress Themes and WordPress Plug-ins, however, you may offer the service of “installing or setting up” some kind of software. Kaaso reserves the right to decline and delete any service without a reason stated.

Offers to provide Facebook likes, fans, or followers, Twitter followers, Instagram followers, YouTube views, Google + followers or any other social media metric on Kaaso.com is prohibited.  

You may offer to “tweet a message or link to your followers” or “share your page on my Facebook” or other similar offers.  

Example of acceptable Gig:

— Tweet your ad or link to my high quality 100,000 + Twitter Active Followers and 10,000,000 facebook Fans

Example of unacceptable Gig:

— Add 12,000 Twitter Followers Or 1,000 Instagram followers/likes Or 5000 Facebook likes Or 2,000 Youtube views

If you have any questions about this policy please contact support.  

3) Buyer’s Protection
Kaaso invests a lot of time and effort into making sure all services on Kaaso meet our Quality Guidelines.  Incomplete orders will be cancelled and credited to the Buyer´s Kaaso account balance.

4) Terms of Payment
All services must be paid through PayPal or Kaaso balance at the time of ordering. Kaaso holds the payment in escrow/Paypal and pays it to the Seller after the Buyer has confirm that the order is fully delivered. There is a 14 clearing period to ensure that there is no problem with the delivery of the work. Kaaso collects a a service fee on all transactions. The service fee depends on the seller’s level. Here you can see our service fees table.

Users are not permitted to offer or accept payments using any method other than through the Kaaso system. Services should be ordered using the “Buy” button.

5) Order Procedure
After payment has been received, the Seller will be notified about the service order in their notification bar and start working. Buyer will be notified of the order status changes via email. After Buyer accepts a service, the payment will be credited to the Seller’s account. Users are not permitted to offer or accept to communicate with other Kaaso users outside of  the Kaaso messaging system. Doing so, will get the account blocked permanently.

6) Late Delivery
If an order delivery is past due, Seller will receive a daily reminder for seven days. If Seller fails to complete order within this seven day grace period, the order will be automatically cancelled and the money refunded to the Buyer´s Kaaso account balance. Late delivery has a negative effect on a Seller’s rating and is only tolerated three times. Repeat offenders will have their accounts suspended.

7) Mutual Order Cancellation
Both, Buyer and Seller may at any time mutually cancel the order without a negative effect on the seller’s rating. Money from cancellations will be refunded to the Buyer´s Kaaso account balance.

8) Delivering Orders
Kaaso shall not be held liable for quality of services delivered. Buyers must choose carefully who they order from and should always check rating and comments from other users. All disputes are to be solved between the Buyer and the Seller directly: if a Buyer is unhappy with an order, he/she should reject the delivered work and insist on the service delivery as described in the service description. Buyer should also leave a negative rating. The Kaaso Buyer Protection will cancel late orders automatically and refund the purchase to the Buyer´s Kaaso account balance.

9) Disputes
We encourage our buyers and sellers to resolve issues between themselves. If for any reason this process fails, you can contact us using our Support ticket system. If necessary, refunds will be deposited into the Buyer´s Kaaso account balance. PayPal refund requests are not accepted.

Kaaso reserves the right to cancel and refund any order at any time without a reason.

10) Withdrawing Funds
Funds can be withdrawn to a Paypal account or to the Seller´s Kaaso account balance 14 days after a service was marked as complete for Level 1, Level 2 Sellers, and Level 3 Sellers. Please make sure your Paypal account is eligible to receive payments before withdrawing funds from your Kaaso account. To be eligible for withdrawal, you must have a minimum balance of $20.00. Please allow up to 3 business days for payout requests to be processed.

11) Liability:
Kaaso is an ecommerce platform and micro job service provider and is not directly involved in the services and has no direct control over the quality of the service provided.

12) Limitations of liability:
Under no circumstance shall Kaaso be liable for damages exceeding the purchase price of the service. Account credits only, no Paypal refunds.

13) Payment Disputes
You agree to never file a payment dispute with Paypal. Contact our Kaaso support team to help you solve payment issues. Customers who file Paypal disputes will have their Kaaso accounts closed and be permanently banned from using Kaaso in the future.

14) Unsolicited Emailing
With the exception of certain verified opt-in mailings, Kaaso prohibits any form of unsolicited bulk emailing (commonly referred to as “spamming”) by any user, either related or unrelated to Kaaso. User’s participation in verified opt-in mailings shall only be permitted upon prior written consent of Kaaso. For the purpose of this Agreement, spamming also includes any similar, abusive behavior including, but not limited to automatically sending scripted text (and website URL) disguised as “chat” into any third party chat room, bulletin board or website. Any report of spamming will be investigated immediately, and Kaaso may, in its sole discretion, suspend the account of the User in question pending the review or investigation of the reported spamming. Kaaso will terminate any user found, in its sole discretion, to have engaged in this prohibited behavior, and the termination provisions above will apply. Kaaso reserves the right to take any other action it deems necessary in this regard, and further reserves the right to change these standards from time to time, to be effective upon notice to User.

15) Notifications
All notifications have to be made in writing and can be transmitted via email to admin@kaaso.com

16) Acceptance
Customer fully accepts these terms & conditions upon use of the Kaaso.com website. Kaaso may make changes to its Terms of Services and will make a copy of the latest version available at http://kaaso.com/terms-of-service. You understand and agree that Kaaso will treat your use as acceptance of the updated Terms of Service.

17) Severability clause:
Should one of the contract clauses become invalid, the validity of the remaining provisions as a whole shall not be affected. Instead of the invalid clause, what comes closest to the economical purpose of the clause is then agreed. Place of jurisdiction and place of fulfillment, to the extent permitted by law is Republic of Bulgaria.

 

Amendment
THE FOLLOWING APPLIES TO ALL KAASO SELLERS, AND CONCERNS THE TRANSMISSION OF UNSOLICITED (SPAM) E-MAILS IT DOES NOT WAIVE OR SUBSTITUTE THE SPAM POLICY DESCRIBED IN THE TERMS AND CONDITIONS BUT RATHER ADDS TO IT:
THE “CAN-SPAM ACT OF 2003” (THE “ACT”), WHICH BECAME EFFECTIVE JANUARY 1, 2004, APPLIES TO ANY COMMERCIAL E-MAILS SENT TO ANY U.S. RECIPIENT. FULL COMPLIANCE WITH THE ACT IS REQUIRED AS A TERM OF THIS AGREEMENT, AND USERS ARE RESPONSIBLE FOR READING AND UNDERSTANDING ALL PROVISIONS THEREOF. THE ACT IS AVAILABLE AT:
http://www.spamlaws.com/
USERS MUST COMPLY WITH THE ACT, AND ANY LIABILITY/DAMAGES THAT ARISE FROM FAILING TO COMPLY WILL BE THE SOLE RESPONSIBILITY OF THE USER. THE FOLLOWING OUTLINES THE BASIC REQUIREMENTS OF THE ACT, BUT IS INTENDED ONLY TO SERVE AS A GUIDELINE, AND NOT AS A REPLACEMENT FOR READING AND UNDERSTANDING THE ACT ITSELF.
THIS IS NOT INTENDED TO SERVE AS LEGAL ADVICE, AND IT IS RECOMMENDED THAT YOU AND YOUR LEGAL COUNSEL DETERMINE FOR YOURSELVES HOW BEST TO COMPLY.
ALL COMMERCIAL E-MAILS THE ACT PROHIBITS THE SENDING OF ANY COMMERCIAL E-MAILS (SOLICITED OR UNSOLICITED) THAT CONTAIN THE FOLLOWING (IT IS REQUIRED THAT USERS READ AND UNDERSTAND THE DEFINITIONS RELATED TO THESE REQUIREMENTS IN THE ACT ITSELF):
1. FALSE OR MISLEADING SUBJECT AND/OR HEADER INFORMATION.
2. SUBJECT AND/OR HEADER INFORMATION THAT INCLUDES AN ORIGINATING E-MAIL ADDRESS, DOMAIN NAME OR IP ADDRESS OBTAINED THROUGH FALSE OR FRAUDULENT MEANS, BUT IS OTHERWISE ACCURATE.
3. SUBJECT AND/OR HEADER INFORMATION THAT FAILS TO ACCURATELY IDENTIFY THE COMPUTER USED TO ORIGINATE THE E-MAIL FOR THE PURPOSE OF DISGUISING THE ORIGIN OF THE E-MAIL.
UNSOLICITED COMMERCIAL E-MAIL ANY UNSOLICITED COMMERCIAL E-MAIL MUST INCLUDE:
1. CLEAR AND CONSPICUOUS IDENTIFICATION OF THE E-MAIL AS AN “ADVERTISEMENT” OR “SOLICITATION.”
2. NOTICE THAT THE RECIPIENT MAY ELECT NOT TO RECEIVE, OR “OPT-OUT,” OF ADDITIONAL E-MAIL.
3. A RETURN E-MAIL ADDRESS OR OTHER EFFECTIVE INTERNET MECHANISM THE E-MAIL RECIPIENT MAY USE TO NOTIFY YOU THAT THE RECIPIENT WISHES TO “OPT-OUT” (DOES NOT WISH TO RECEIVE) OF ADDITIONAL COMMERCIAL E-MAILS.
4. A PHYSICAL POSTAL ADDRESS OF THE SENDER.
THE “OPT-OUT” MECHANISM REQUIRED UNDER THIS PROVISION MUST BE AVAILABLE FOR AT LEAST 30 DAYS AFTER THE TRANSMISSION OF THE ORIGINAL E-MAIL. ADDITIONALLY, ANY OPT-OUT REQUESTS MUST BE HONORED WITHIN 10 DAYS OF THE RECEIPT OF SUCH REQUEST.
YOU MAY NOT SELL OR OTHERWISE TRANSFER TO ANYONE ELSE THE E-MAIL ADDRESSES OF THOSE PERSONS WHO ELECT TO OPT-OUT.
ADDITIONAL PROHIBITED ACTIVITIES THE FOLLOWING ADDITIONAL ACTIVITIES ARE PROHIBITED BY THE ACT:
1. TRANSMITTING COMMERCIAL E-MAIL USING E-MAIL ADDRESSES OBTAINED USING SOFTWARE OR SOME OTHER DEVICE THAT GENERATES POSSIBLE E-MAIL ADDRESSES BY COMBINING NAMES, LETTERS AND/OR NUMBERS (SUCH AS A RANDOM EMAIL ADDRESS GENERATOR).
2. USING ANY COMPUTER WITHOUT AUTHORIZATION TO SEND E-MAIL MESSAGES THAT VIOLATE ANY PROVISION OF THE ACT.
3. USING A COMPUTER TO RELAY OR RETRANSMIT E-MAIL, WITH THE INTENT TO DECEIVE OR MISLEAD RECIPIENTS, INTERNET SERVICE PROVIDERS, OR OTHERS REGARDING THE ORIGIN OF THE E-MAIL.
4. USING A SCRIPT OR OTHER AUTOMATED MEANS TO CREATE AND/OR REGISTER E-MAIL ACCOUNTS OR OTHER ONLINE ACCOUNTS FROM WHICH COMMERCIAL E-MAIL IN VIOLATION OF THE ACT WILL BE SENT OR FORWARDED.
IMPORTANT
COMPLIANCE WITH THE ACT BECAME AN EXPRESS CONDITION OF PARTICIPATION AS AN USER ON THE DATE IT BECAME EFFECTIVE, AS THE USER AGREEMENT HAS ALWAYS REQUIRED COMPLIANCE WITH APPLICABLE LAW. IT IS IMPORTANT TO NOTE, HOWEVER, THAT THESE REQUIREMENTS ARE IN ADDITION TO OTHER ANTI-SPAM PROVISIONS CONTAINED IN THESE TERMS.
FAILURE TO COMPLY WITH THE ACT WILL RESULT IN THE IMMEDIATE TERMINATION OF YOUR ACCOUNT, AND YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD KAASO HARMLESS, AS WELL AS ITS AGENTS, EMPLOYEES AND REPRESENTATIVES, FROM ANY COST, EXPENSE, LAWSUIT, CLAIM, OR LIABILITY OF WHATEVER NATURE WHATSOEVER ARISING OUT OF ANY VIOLATION OF THE ACT, IN ADDITION TO YOUR AGREEMENT TO INDEMNIFY KAASO AS PROVIDED FOR ELSEWHERE IN THIS AGREEMENT.